privacy policy

Privacy & Cookie Policy

Last updated: 18 June 2026

At Northern Frights Ltd, including Northern Frights and Fantasy Scotland, we take your privacy seriously. This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, buy tickets or products, complete a form, or interact with us online.

We aim to be clear and transparent about how your information is used, and we only collect the information we need to run our events, respond to enquiries, process bookings, improve our services, and meet our legal obligations.

Who We Are

Northern Frights Ltd is a UK-based events company.

Website: https://northernfrights.co.uk
Email: hello@northernfrights.co.uk
Location: Aberdeen, United Kingdom

For the purposes of UK data protection law, Northern Frights Ltd is the data controller for the personal information we collect and use.

Information We Collect

We may collect personal information that you choose to provide to us. This may include:

  • Your name
  • Email address
  • Phone number
  • Billing or delivery details
  • Ticket booking or order information
  • Information submitted through contact forms, applications, surveys, competitions, or sign-up forms
  • Any other information you choose to send to us

We may also collect certain technical information when you visit our website, including:

  • Your IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited on our website
  • Referring websites or links
  • Website usage and browsing activity

Where you buy tickets, make a purchase, or use a third-party platform linked through our website, that provider may also collect and process your information under its own privacy policy.

How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Provide customer support
  • Process ticket bookings, orders, applications, or purchases
  • Send important event, booking, or order updates
  • Manage trader, performer, sponsor, press, accessibility, or other event-related applications
  • Improve our website, events, services, and customer experience
  • Send marketing updates where you have opted in or where we are otherwise allowed to do so
  • Keep our website secure
  • Meet legal, financial, tax, insurance, or regulatory obligations
  • Protect our business, customers, rights, and property

We may also use anonymised or aggregated information to understand website performance, visitor behaviour, event interest, and audience trends. This information does not identify you personally.

Our Lawful Basis For Using Your Information

Depending on how you interact with us, we may rely on one or more lawful bases for using your personal information.

  • Contract: where we need your information to process a booking, order, application, or service.
  • Consent: where you have opted in to marketing, non-essential cookies, or specific communications.
  • Legitimate interests: where we use your information to run, improve, and protect our business in a way that does not override your rights.
  • Legal obligation: where we need to keep or share information to comply with the law.

Marketing Communications

If you sign up to our mailing list or choose to receive updates from us, we may contact you about our events, products, services, offers, news, and opportunities.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at hello@northernfrights.co.uk.

We will not sell your personal information to third parties.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary, including:

  • Website hosting and maintenance providers
  • Ticketing, booking, and payment platforms
  • Email marketing and communication providers
  • Analytics and cookie tools
  • Delivery or fulfilment providers
  • Professional advisers, including accountants, legal advisers, or insurers
  • Event partners or suppliers where needed to provide a service you have requested
  • Legal or regulatory authorities, where required by law

We only share the information needed for the relevant purpose and expect service providers to handle your information securely.

How Long We Keep Your Information

We only keep personal information for as long as necessary for the reason it was collected.

This may include keeping certain records for legal, tax, accounting, insurance, dispute, or business record purposes. Where information is no longer needed, we will delete it securely or anonymise it.

Marketing information will be kept until you unsubscribe or ask us to remove you.

Data Security

We take reasonable technical and organisational steps to protect your personal information against loss, misuse, unauthorised access, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can ever be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you may have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Request a copy of your information in a portable format
  • Withdraw consent where we rely on consent
  • Complain to the Information Commissioner’s Office

Not all rights apply in every situation, but you can contact us at hello@northernfrights.co.uk if you would like to make a request.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Cookies

Our website uses cookies and similar technologies to help the site work properly, improve your experience, understand how visitors use the site, and, where applicable, support marketing activity.

A cookie is a small file placed on your device when you visit a website. Cookies can help remember your preferences, keep the website secure, understand visitor behaviour, or personalise content.

Types Of Cookies We Use

We may use the following types of cookies on our website.

Essential Cookies

These cookies are needed for the website to function properly. They may be used for things like security, page navigation, remembering cookie preferences, or keeping items in a basket.

These cookies cannot usually be switched off because the website may not work correctly without them.

Functional Cookies

Functional cookies help improve your experience by remembering choices you have made, such as preferences or form information.

Statistics And Analytics Cookies

These cookies help us understand how visitors use our website, such as which pages are viewed most often and how people move around the site.

We use this information to improve the website and make it easier to use.

Marketing And Tracking Cookies

Marketing cookies may be used to understand visitor interests, measure campaigns, or show relevant content or advertising. These cookies may be set by us or by third-party services.

We will ask for your consent before placing non-essential marketing or tracking cookies.

Social Media And Embedded Content

Our website may include content from third-party platforms, such as social media feeds, videos, maps, or sharing buttons. These third parties may place cookies or collect information about how you interact with their content.

Please check the privacy and cookie policies of those third-party platforms for more information.

Managing Cookies

When you visit our website, you may be shown a cookie banner or preference tool allowing you to accept, reject, or manage non-essential cookies.

You can also control or delete cookies through your browser settings. Please note that disabling some cookies may affect how the website works.

If you delete cookies from your browser, you may need to update your preferences again the next time you visit the website.

Third-Party Links

Our website may include links to other websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

We recommend reading their privacy policies before providing any personal information.

Changes To This Policy

We may update this Privacy & Cookie Policy from time to time. Any updates will be posted on this page with a new “last updated” date.

We recommend checking this page occasionally to stay informed about how we use and protect your information.

Contact Us

If you have any questions, concerns, or requests about this policy or how we handle your personal information, please contact:

Northern Frights Ltd
Aberdeen, United Kingdom
Website: https://northernfrights.co.uk
Email: hello@northernfrights.co.uk